Experience is a great teacher. What is the biggest lesson you’ve learned while building eCommerce business?

 

What mistakes did you learn from, and how did you bounce back? How has your approach to eCommerce evolved over time?

The biggest lesson I've learned from my eCommerce journey is the importance of customer trust. Building strong relationships through excellent customer service, transparent policies, and consistent product quality is key to long-term success.

Well, even though you can start small, you cannot grow or sustain without investing big, especially in marketing and product development.

Learnt that resisting change or becoming complacent can lead to stagnation and missed opportunities. E-commerce businesses must adapt strategies as needed.