Managing customer reviews is crucial for maintaining brand reputation, especially when selling on multiple platforms. Let’s discuss how to track, respond to, and leverage reviews from social commerce and marketplaces.

What tools do you use to manage reviews across various platforms?

How do you handle negative reviews in a way that improves your reputation?

A couple of negative reviews are not a problem, you cannot please everyone. However, if your negative reviews are more than positive reviews, it will become a problem. You will have to see why people are posting negative reviews.

Managing them isn't easy but it is doable. you just have to check them out. Then adopt good tips that are mentioned and correct any negative impression

A couple of negative reviews are not a problem, you cannot please everyone. However, if your negative reviews are more than positive reviews, it will become a problem. You will have to see why people are posting negative reviews.

Exactly how I see it, one or two bad reviews don’t worry me, but a pattern does. I’d dig into what people are saying, fix recurring issues, and respond professionally to rebuild trust and credibility.

To manage customer reviews across multiple eCommerce platforms, use tools like Yotpo or Trustpilot, which centralize reviews. Encourage customers to leave feedback on all platforms and engage with them regularly to maintain a positive reputation.