AI chatbots can handle FAQs and guide new users, reducing moderator workload. Have you implemented chatbots in your forum? Do they effectively improve user experience, or do they feel too impersonal? What are the pros and cons of AI-driven support.

AI chatbots can be very effective in forum customer support. They provide quick responses to common queries, reducing the workload on moderators and support teams. However, it's important to balance automation with human oversight to ensure accurate and personalized assistance when needed.

I haven't use chatbots for customer support on forums, or any websites I am running. However, I once used a bot for my forum. This bot used to reply to every user submitted topic. IN the beginning, it was fun to see the way it responded, but later it started to appear like spam. Then I had to remove it.