With Visual Design and UX how do you deal with feedback? If it’s negative do you offer a freebie or a discounted service if they receive even if you disagree with them? If a client isn’t happy at all, do you offer free revisions to ensure customer satisfaction?

Dealing with feedback, especially negative feedback, can be tricky in visual design and UX. I think it's crucial to first understand the client's perspective, even if I might disagree. Open communication often helps clarify any misunderstandings. Offering free revisions is a great way to show commitment to quality and client satisfaction, but I try to set clear boundaries early on to avoid endless revisions. As for freebies or discounts, I think it depends on the situation—if it's a minor tweak, it might make sense, but for larger issues, I focus on delivering value rather than lowering the price. At the end of the day, a satisfied client is the best outcome.

With Visual Design and UX how do you deal with feedback? If it’s negative do you offer a freebie or a discounted service if they receive even if you disagree with them? If a client isn’t happy at all, do you offer free revisions to ensure customer satisfaction?

I focus on understanding their concerns and offering free revisions if necessary. The goal is always to ensure the client feels heard and satisfied without devaluing my work.

Edited September 30, 2024Sep 30 by vipul21

With Visual Design and UX how do you deal with feedback? If it’s negative do you offer a freebie or a discounted service if they receive even if you disagree with them? If a client isn’t happy at all, do you offer free revisions to ensure customer satisfaction?

Dealing with feedback is crucial. I see them as opportunities. I work on them and thus make my design better.